Interface ICTI 1.0

Interface ICTI by Intelbras is a computer telephony integration solution that connects Intelbras telephony platforms with your business applications and CRM systems. It enables click-to-dial, screen pops, real-time call events, and call control directly from your desktop or custom applications, helping teams work faster and deliver a better customer experience.

Key features:

• Call control: answer, hold, transfer, and conference calls from integrated apps
• Real-time events: caller ID, call status, and agent presence notifications
• Click-to-dial: place calls from contact records, web pages, or CRM screens
• Screen pop: display customer details automatically when a call arrives
• Call logging: capture call data for reporting, analytics, and QA workflows
• Flexible integration: standardized APIs to connect with CRMs, help desks, and custom systems
• Centralized setup: simple installation, configuration tools, and role-based access

Benefits:

• Shorter handling times and fewer manual steps
• More accurate customer records and easier reporting
• A unified view of interactions across teams and systems

Notes:

• Features and compatibility depend on your Intelbras PBX/IP PBX model and firmware. Consult Intelbras documentation or your reseller for specific requirements and supported integrations.

Interface ICTI is developed by Intelbras. The most popular version of this product among our users is 1.0. The names of program executable files are ICTI700.EXE, ICTI900.EXE.